A parent has revealed that restrictions have been imposed on her young son's Manchester United season ticket following the team's efforts to combat ticket reselling.

Katie, aged 39 and residing in Urmston, Trafford, explained that she could not request an away match ticket for her son Ruari, who is passionate about football and previously served as a match mascot, for the upcoming Premier League match against Hull.

An email from the club, reviewed by the BBC, noted repeated logins to Ruari's account along with many other ticketing profiles, suggesting central management of the accounts.

Katie, whose appeal was rejected, stated she merely aided family members with their profiles and committed no violations.

Ruari is one of thousands of supporters whose accounts were limited by the club during a broader initiative to detect potential ticket resellers.

Manchester United had expressed confidence that most flagged accounts involved misuse, while recognizing that some innocent fans might be impacted.

Katie added that she submitted another appeal to the club's panel, yet the restrictions on Ruari's account persist.

Family Accounts

Katie noted that 19 relatives and friends created a group to sit together in a vocal section at Old Trafford.

She managed much of the ticket handling for the group, such as away game requests, while relatives supported each other via shared devices and connections.

Some family members lacked comfort with online systems, she added.

Her appeal contests limits on six family accounts.

In the appeal, she confirmed no tickets were sold for gain, promoted, or given to unapproved parties, and no bots or scripts were employed.

When relatives missed matches, tickets were transferred via the club's official method, she stated.

The club's email clarified that applying alongside others or using official transfers alone did not indicate issues.

Yet the overall scale and patterns of activity lacked full explanation, it said.

The club determined that Ruari's account had been managed by another person outside approved channels.

The email avoided direct accusations of reselling or bot use.

Manchester United informed Katie on the afternoon of 21 July that the limit would stay, roughly four hours after her response.

The message cited a thorough review of her details and the club's findings.

Katie suspected an automated reply due to the speed and similar phrasing seen by others.

The club declined to address Ruari's situation specifically.

However, it noted that prior anti-reselling efforts last season reclaimed over 14,000 tickets valued above 1 million pounds and redistributed them officially.